Does your organization face the same issues as the implementation?
November 4, 2021

It’s hard to miss all the media coverage surrounding the issues encountered with the implementation of the healthcare exchanges as part of the Affordable Care Act.  The website has experienced numerous issues, including some related to security, functionality and reliability.  Unfortunately, we see similar issues in large and small scale IT implementation projects on a regular basis across a variety of industries.

Large scale IT implementation projects are difficult to control.  All too often we see a lack of accountability, lack of stakeholder involvement, inadequate testing and training and missed budgets and timelines.  One typical root cause is that business owners may not have the IT acumen to appropriately assess the condition of a project independently.  We have a team of trained IT auditors with business acumen who can help “cut through” the noise associated with IT implementations and provide business owners and key stakeholders with a meaningful perspective on the status of an IT project – identifying issues earlier that will likely matter most to the business if not properly addressed.

At key milestones, our team can evaluate and communicate issues more quickly to executive management, enabling them to make effective decisions about the project. We’re here to help with decision-making, before it is too late or costly to make changes.

In addition, we’re here to evaluate the adequacy and reasonableness of project timelines and budgets, communications processes, requirements definitions, internal controls, plans for data conversion, system and application security configurations, transaction security and team training programs.

After new systems go live, we can assess how well controls have been implemented and whether the system is functioning as intended. Often we are able to identify areas where additional functionality or changes to controls should be considered.

These services can be scaled to provide value to almost any system implementation. If you would like more information about how we can help your organization, please contact Partner Jeff Krull at 215.557.2233 or

For a complete listing of our CGRM service offerings, visit us online.